Support & Help

We are happy to help with any question about the Experto app, website or services. Contact us by the email or WhatsApp listed below and include the email registered to your account and the request number, if any.

We usually reply within one business day. The Experto team never asks for your Experto password, or the passwords of your accounts on other platforms, by email or WhatsApp.

privacy@experto.sa+966 54 155 5511

Your requests appear in the app under “My requests” with their status (in review, in progress or done) and the expected time. The specialist handling your request contacts you if more information is needed.

If a request takes longer than expected, send us its request number and we will review it.

You can sign in to the app with your email (a code sent to your inbox, or a password), with your Google account, or with Sign in with Apple.

If a sign-in code does not arrive, check your spam folder and request a new code after a minute. A code is valid for ten minutes and can be used once.

The app shows your account credit balance for information only. No purchases or payments are made in the app.

You can delete your account at any time in the app: open your account page, choose “Delete account” and confirm. If you signed in with Apple, we also revoke the app’s link to your Apple account.

This immediately deletes your app account and its sign-in data (email, name, mobile number, sessions, and the Google or Apple link) and signs you out on every device.

Records of requests already handed to our team may be kept for as long as the law requires or to complete an ongoing service, as described in the data retention section of the privacy policy. You can also ask us to delete them by contacting us.

If you cannot sign in to the app, email a deletion request from the address registered to your account to the email below with the subject “Delete account”, and we will carry it out after verifying that you own the address.

privacy@experto.sa+966 54 155 5511