Meta’s AI agent has been blocked from using Amazon.com

Users of Meta’s AI assistant Muse encountered a strange error message when attempting to purchase goods on Amazon, stating that continued access by an unauthorized AI agent violates Amazon’s Conditions of Use. Consequently, Muse is blocked from acting as a shopper on the e-commerce platform. The block underscores the competitive dynamics between tech giants, as Amazon develops its own foundation models and inference platforms without any legal obligation to open its ecosystem to competitors' AI agents. Furthermore, substantive operational risks remain a factor. If an AI agent like Muse makes an erroneous order, Amazon would be left handling both the dissatisfied customer and the angry vendor. Although Muse maintains a relatively low hallucination rate, errors are still far from zero, prompting platforms to proceed with caution regarding agent-driven commerce.